Grove recognizes the importance of your privacy online. Please read the following policy and statement ("this Privacy Statement") carefully to understand how personal data is collected and used by Grove as you make use of Grove’s website and mobile application.

By accessing or utilizing services on www.grove.hk (including but not limited to the online takeaway ordering service on the website ("Online Ordering Service") or its Facebook fans page (collectively, "this Website") or Grove’s mobile Application ("this Application") means that you have accepted the terms of this Privacy Statement. If you are unwilling to be bound by the following terms, please do not use or access this Website or this Application. If you continue to use or complete any form via this Website or this Application, after you have completed the form and pressed the button "submit", it indicates that you have read and understood this Privacy Statement and agreed to how personal data are collected and used as provided in this Privacy Statement and implemented by Grove thereafter.

Grove reserves the right to change or modify the contents of this Website or this Application at any time and unilaterally change this Privacy Statement without notification. You should regularly check whether this Privacy Statement has been modified via this Website and this Application, as your continued use or access of this Website or this Application indicates your acceptance of any change to this Privacy Statement. However, if the modification might materially affect the way we use or disclose your information (including your personal data) ("Data"), Grove will ask for your consent prior to any modified use. "You", "member" and "user" refer to any person that accesses this Website or this Application for any reason.

1. Collection of Data and its purposes

When you use this Website or this Application to proceed with Online Ordering Services, register your Grove Rewardsmembership, update your profile, submit application, authorize online payment, make enquiry and/or otherwise use the services provided on or via this Website or this Application, you may have to provide to Grove your Data including but not limited to your name, contact details, email address. You agree to provide to Grove such information voluntarily. If you fail to provide such information, Grove may not be able to provide you with the services. You agree and understand that any and all of the Data you provided to Grove will be collected and used as follows:

(a) for verification of identity and record;

(b) for displaying on the membership portal when you use this Website or this Application, the Internet and other channels in managing your Data;

(c) for analysis and for comparison with others' Data in order to gather statistical information to help us serve you better and develop Grove products or services and market promotion Programs;

(d) for sending and communicating with you about your purchases, Program participation, membership (e.g. information on membership program, GroveRewardsPoint balance and membership renewal etc.) and promotional offers for members;

(e) for sending and communicating with you offers and promotions in relation to food and beverage and catering services provided by Grove, and catering services ("Group");

(f) for storing communication contacting details;

(g) for generating survey on user traffic on this Website or this Application;

(h) for processing of your orders and service requests;

(i) for collecting payment, processing of any payment instructions and direct debit fees;

(j) for internal monitoring, including calculating any amount you should receive or owe, making payment to or requesting payment from you, and collecting any fees or enforcing guarantee granted to or granted by the user;

(k) for facilitating the daily operation of your account;

(l) for implementing your instruction, processing your application, responding to your enquiries or those made in your name, and providing efficient and responsive service; 

(m) for any other incidental or associated purposes relating to the above and any other purpose which a member or user may from time to time agree; and/or

(n) other purposes directly related to the purposes specified above.

2. Retention, storage and disclosure of Data

You acknowledge, agree and authorize us to retain and store the Data you provided in one or more databases of Grove within or outside Hong Kong, and to provide, disclose, allow access and transfer such Data to:

(a) any employee of Grove, who are authorized to handle such Data for the purposes for which such Data are collected;

(b) any contractor or agent which provides administrative, telecommunication, computer, payment, insurance, professional or other services to Grove and is engaged by Grove for the purposes for which such Data are collected or relevant to the purposes for which such Data are collected;

(c) anyone that Grove has to make disclosure to in accordance with the requirements of applicable laws, administrative policies or regulations.

You agree that Grove can disclose your Data in the following reasonable and necessary circumstances:

(i) 

(ii) to execute or implement any terms of use relating to your use of this Website, this Grove Rewards Application,or the services provided by Grove;

(iii) to protect the rights, properties or interests of Grove and the Group, employees, agents, customers and users ; or

(iv) in compliance with this Privacy Statement.

3. Direct Marketing

Grove intends to use your Data in direct marketing for the purposes as set out in this Privacy Statement but Grove may not do so unless Grove has received your consent for such intended use. You have the right to choose to receive, or not to receive in future, any promotional materials from Grove. Subject to you having provided your consent to Grove for the use of Data in direct marketing activities, you will receive SMS and emails from Grove from time to time containing direct marketing information in relation to the offers and promotions on the food and beverage and catering services provided by Grove. For joint promotion, information will only be sent by Grove or its designated service provider providing communications services, but not by the business partners in such joint promotion.

If you wish to update or change any of your Data, or if you do not wish to receive any direct marketing communications in the future, you can at any time send us your request with your name and mobile Number (for identification) to sales@grove.hk 

Please note that if you opt out of receiving direct marketing communications, you will not receive the news in relation to our discount offer or promotion (including offer and promotion from Grove’s and the Group on food, beverages and catering services). For Grove members opted out of receiving direct marketing communications, you will not receive the news in relation to membership program and renewal. We will only send you a reminder when your membership comes to expire.

4. Security of Data

Grove will use various security technologies and procedures to protect your Data from unauthorized access, use or disclosure. Because of the nature of Internet, Grove cannot guarantee the security on any transfer of Data. However, Grove will take all practical and feasible measures to ensure any Data collected by this Website or this Application will not be intercepted by any third party. You must be clear that Grove's advertisers or any website with links to this Website may collect your Data. You must read the relevant privacy statement carefully before you provide your Data to them. Your provision of your Data to any third party has nothing to do with Grove and Grove will not have any responsibility for such party. If Grove receives relevant Data from a third party, it will retain the information in the usual strict security and confidential standards.

5. Access, amendment or deletion to Data or opt-out of receiving Grove communications

You are aware that according to the Ordinance, you have the right to access your Data held by Grove and request amendment of your Data. If you wish to access or amend your Data held by Grove, please send your request with your name and mobile Number for identification, if applicable, to sales@grove.hk 

6. Cookies and third-party applications

Grove may use cookies on this Website. Cookies is a small text file that is placed on your hard disk by a Web page server. Cookies is not designed to use for or intended to use for accessing any information (except for the information on the cookies) of the user's computer. On the contrary, it is an identifier placed on your hard disk. Cookies contain information that can later be searched by the same Web page server to identify a particular computer and cater for the use of the user and allow monitor and management of such use according to the information stored by that server. Therefore, cookies only provide to the website the information on the user's computer and the website can link up such information of the cookies with other information such as personal identifier information. Similarly, Grove may use third-party applications in this Application. The purpose for this Website or this Application to use cookies or third-party applications is to allow automation on signing in and registration of information so that you are linked to the information for online purchase when you make purchase (if any) on this Website or this Application, to adjust this Website or this Application to your preferences or to personalize promotion or marketing. In addition, use of cookies or third-party applications may allow Grove to track the use of this Website or this Application to determine what content is useful or popular so that Grove can effectively develop and improve this Website this Application. You can modify your web browser on the use of cookies so that it will send you warning or you can decline acceptance of cookies. Please note this Website may not function normally or permit your signing in if you choose to decline acceptance of cookies.

7. Links to third parties' websites or applications

Please note that Grove provides links to third parties' websites or applications as a service to users or acknowledgement of the applications. Grove is not responsible for the contents on such web pages or third-party applications or how information is collected. Grove recommends you to read and understand the privacy measures of any such third parties' website or applications before you submit any information to them.

8. Personal Data (Privacy) Ordinance (Cap 486 of the Laws of Hong Kong)

Grove complies with Hong Kong laws including Personal Data (Privacy) Ordinance (“Ordinance”) in its policy and the ways it collects, uses, stores, discloses, transfers, protects and accesses Data.

Grove specifically states herein that it has not and will not sell your Data. Grove also will not provide, disclose, allow access and transfer your Data to any third party other than the above.

Grove shall retain your Data after you have provided your Data via this Website or this Application. Your Data will be retained for not more than one year after your unsuccessful application for membership, the termination or expiration of your membership or the termination of the membership plan or the purpose for which you provided your Data, and thereafter erased.