【訂購需知 Order Policy】
 
1. 客人需於三個工作天前確認訂單及繳付全數。訂單一經確認後，恕不能更改、取消或退款。
Customers must place the order with full payment 3 working days in advance. No changes, cancellation or refund will be accepted once the order is confirmed.
 
2. 一般送貨時間為星期一至六 09:00 - 20:00。請向店員查詢有關其他送貨時段。
Delivery shall be made from Monday to Saturday between 09:00 - 20:00. Please check with our staff for other delivery time slots.
 
3. 星期日及公眾假期，以及平日早上08:30 或之前之到會訂單，均需收取額外 10% 附加費。
For catering orders on Sunday and Public Holidays, or weekday orders on or before 8:30AM, it is subject to an additional 10% surcharge.
 
4. 凡惠顧滿 HK$2,800（折實價），即可享免費送貨一次（不包括離島及偏遠地區）。
For catering orders at HK$2,800 nett or above, customers can enjoy free delivery to one designated location (except outlying islands and remote areas).
 
5. 若訂單未滿 HK$2,800（折實價），則會收取額外 HK$250+ 之運輸費。
For catering order below HK$2,800, an additional delivery charge at HK$250+ will be applied.
 
6. 西貢、山頂、半山、赤柱、東涌、赤鰲角及馬灣等偏遠地區運輸費一律為 HK$350。
Delivery charge at HK$350 shall be applied to outlying regions (including Sai Kung, The Peak, Mid-Levels, Stanley, Tung Chung, Chek Lap Kok and Ma Wan, etc.)
 
7. 一般送貨上門只限工商業大廈。住宅送貨上門收費另議。
Door-to-door delivery service is available for commercial and industrial buildings, and is subject to extra charge for residential buildings.
 
8. 請於領取食物後立即食用。食物的味道及質素或會因享用時間不同而有所影響。
You are advised to consume the meal immediately after pick-up. The taste and the quality of the food will be affected if not consumed immediately.
 
9. 如客人對任何食物有過敏、不適或有特殊要求，請於確認訂單前通知我們。
In case you have any dietary restrictions or food allergies, please notify us upon placing order.
 
10. 餐牌內容及價錢或作更改而不作另行通知。
Menu price and items are subject to change without prior notice.
 
11. 提供侍應服務或餐具租借服務，詳情請向店員查詢。
Waiter service and equipment rental service are available upon request.
 
12. 若因黑色暴雨或 8 號或以上颱風信號等情況影響，Grove Company Limited 保留絕對權利決定是否接受改期要求。如有必要，訂單可在一個月內重新安排送貨。
If affected by conditions such as black rainstorm or typhoon signal no. 8 or above, Grove Company Limited reserves the absolute right to decide whether to accept the rescheduling request. If necessary, the order can be rescheduled for delivery within one month.
 
13. 如遇任何不可抗力因素如遊行、戰爭、自然災害等情況造成同事們的安全問題，我們將不提供送餐服務，客戶需自行到門市自取，Grove Company Limited 不會因以上情況承擔任何延遲和準備食物的權益和責任。
Grove Company Limited has no entitlement and liability for any delay and failure on meal preparation due to an event of force majeure, i.e. circumstances beyond our control such as natural disasters, labour conflicts and state of war.
 
14. 如有任何爭議，Grove Company Limited 保留最終決定權。
In case of any disputes, Grove Company Limited has the rights of the final decision.
 
如有其他查詢，歡迎電話 2614 1088。
Should you have any enquiries, please feel free to contact us at 2614 1088.
 
 
Updated on Nov 2026